Return & Refund Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we are here to help.

Return Window

We accept returns within 30 days from the date of delivery.

Return Conditions

To be eligible for a return, items must be:

• Unused and unworn

• In original packaging (including tags, if applicable)

• Free from damage or signs of use

Items that do not meet these conditions may not be approved for a refund.

How to Request a Return

To initiate a return, please contact us at info@holiina.store with:

• Your order number

• The item(s) you would like to return

• The reason for the return

Our team will provide full instructions on how to complete your return.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or damaged upon arrival.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.
Refunds typically take 3–14 business days, depending on your payment provider.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will review the issue and provide a suitable solution.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be returnable once opened (e.g., intimate wear or accessories).
If an item is non-returnable, this will be clearly indicated on the product page.

Lost or Missing Packages

If tracking shows “delivered” but you cannot locate the package, please contact us at info@holiina.store.
We will assist you in checking with the carrier and investigating the issue.

For any questions regarding returns or refunds, you may reach us at info@holiina.store.